Product Warranty HandbookBy Wallace Blischke

Table of Contents

Part 1 Introduction: warranties - concepts and classification; historical perspective on warranty; a framework for the study of warranty. Part 2 Warranty and law: warranty legislation; warranty and the courts. Part 3 Mathematical and statistical techniques for analysis of warranty: modelling for the study of warranties; mathematical techniques for warranty analysis; statistical techniques for warranty cost analysis; statistical analysis of warranty claims data. Part 4 Warranty cost models: the basic free-replacement warranty and related rebate warranties; the basic pro-rata warranty; combination warranties; two-dimensional free-replacement warranties; two-dimensional pro-rata and combination warranties. Part 5 Warranty and the marketplace: the role of warranty in marketing; warranty and consumer behaviour - product choice; warranty and consumer behaviours - warranty execution; extended warranties; warranty and product distribution. Part 6 Warranty and engineering: warranty and design; warranty analysis for complex systems; warranty and manufacturing. Part 7 Warranty and society: the economic theory of warranties; financial accounting and reporting for warranties; warranties and public policy. Part 8 Warranty and management: cost management planning and control for product quality and warranties; warranties as a contingent claim; forecasting warranty claims; warranty bibliography.