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Successful Program ManagementComplexity Theory, Communication, and Leadership By Wanda Curlee
M00002488
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Complexity theory is a great, untapped resource in the field of management. Experts agree that it can be a powerful tool for managing complex and virtual programs, but there is little material available to guide program managers on how to use complexity theory to communicate and lead effectively.
Filling this void, Successful Program Management: Complexity Theory, Communication, and Leadership identifies the best leadership types for complex program environments. It goes beyond what is currently available in program management standards to outline powerful solutions to the macro and micro program issues facing program managers.
Using language that is easy to understand, the book describes practical complexity theory techniques for establishing clear and effective communications in a virtual environment. It explains what it takes to communicate strategically to all parties involved and addresses the communication issues common to most programs, including stakeholder communication, project team communication, and shareholder communication.
The information presented in this book is supported by peer review research. Each section includes a case study, section quiz, and discussion questions to reinforce learning. The book includes numerous tools, templates, and techniques that can be helpful to the seasoned program manager as well as program managers who are leading for the first time.
Clarifying the nuances of complexity theory, the text will help you focus your strategic energies on the right things and arm you and your team with the skills, tools, and techniques needed to succeed in today’s program environment.
Table of Contents
Introduction
History of Complexity Theory
Complexity Theory Demystified
Practical Application One
Practical Tool One
Practical Application Two
Application Tool Two
Practical Application Three
Application Tool Three
Practical Application Four
Application Tool Four
Practical Application Five
Practical Tool Five
Overview of Program Management
History of Program Management
Complexity Theory
Application of Complexity Theory to Program Management
Complexity Sub-Theories
History of Chaos Theory and Complexity
Evolution of Chaos Theory to Complexity Theory
How Complexity Theory Is Used Today in Program Management
Successful Deployment of Complexity Theory
Course Materials #1
Classroom Materials
Case Study #1—Leadership, Communication, Complexity
Case Study Questions
Section Quiz
Section 1
Section 2
Section 3
Discussion Questions
Short Discussion Questions
Long Discussion Questions
Summary
Leadership in Program Management
Introduction to Leadership
Early Leadership
Industrial Leadership
Modern Leadership
Post-Modern Leadership
Transformational Leadership
Vision
Values
Voice
Transformational Leadership and Teams
Leadership and Program Management
Mega-Program Leadership
Virtual Program Management Office (VPMO) Best Practices: Scope Management
VPMO Building and Maintaining Trust Best Practice
VPMO Positive Effective Organizational Communication Best Practice
VPMO Summary
Complexity Theory Best Practices: Schedule Management
Complexity Leadership Best Practice
Complexity Theory Showing Results Best Practice
Complexity Theory Summary
Complexity and Program Management
Leadership and Complexity
Program Management Leadership
Course Materials #2
Classroom Materials
Case Study #2—Building and Leading Successful Organizations
Section Quiz
Section 1
Section 2
Section 3
Discussion Questions
Short Discussion Questions
Long Discussion Questions
Summary
Communication and Program Management
Introduction to Communication
Communication Summary
Virtual Organization
Why Companies Are Going Virtual
Building Trust in the Virtual Organization
Trust and Communication
Trust and Change in the Virtual Organization
Leadership, Competency, Technology
Strategies of Successful Program Managers
Technology-Based Communication, Complexity, and Program Management
Technology-Based Communication
Social Networks
Leveraging Social Networking Sites
Trust and Accountability
Social Teams and Complexity
Communication and Complexity
Trust in Complex Communication
Benefits and Challenges of the Virtual Organization
Summary
Course Materials #3
Classroom Materials
Case Study #3—Communication in Program Management
Case Study Questions
Section Quiz
Section 1
Section 2
Section 3
Discussion Questions
Short Discussion Questions
Summary
Complexity-Based Program Management
Application of Program Management and Complexity
Applied Complexity and Program Management
Integrating Technology into Program Management
Program versus Constituent Communication and Complexity Theory
Successful Program Management and Complexity
Introduction
Returns Best Practice
Reclaimed Goods Best Practice
Summary of Reverse Logistics and Program Management
Course Materials #4
Classroom Materials
Case Study #4
Case Study Questions
Section Quiz
Section 1
Section 2
Section 3
Discussion Questions
Short Discussion Questions
The Future of Program Management and Complexity
Complexity Theory and Communications
Complexity Theory and Program Management
Advancing the Future of Program Management
Integration of Program Management, Complexity, and Communication
Introduction
Complexity to Support the Buildup of People, Materials, and Equipment
Abandonment of Traditional Hierarchical Communication
Example of How Complexity Was Deployed to Replace Traditional Communication
Local Deployment of an Incident Communication Center
The New Communication Model at BP
Risk Management, Communication, and Complexity
Conclusion
Applying Future Technologies
Advancing Complexity
Course Materials #5
Classroom Materials
Case Study #5—The Future of Program Management and Complexity
Section Quiz
Section 1
Section 2
Section 3
Discussion Questions
Short Discussion Questions
References
Index
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