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In an age of globalization, widely distributed systems, and rapidly advancing technological change, IT professionals and their managers must understand that risk is ever present. The key to project success is to identify risk and subsequently deal with it.
The CIO’s Guide to Risk addresses the many faces of risk, whether it be in systems development, adoption of bleeding edge tech, the push for innovation, and even the march toward all things social media. Risk management planning, risk identification, qualitative and quantitative risk analysis, contingency planning, and risk monitoring and control are all addressed on a macro as well as micro level.
The book begins with a big-picture view of analyzing technology trends to evaluate risk. It shows how to conceptualize trends, analyze their effect on infrastructure, develop metrics to measure success, and assess risk in adapting new technology. The book takes an in-depth look at project-related risks. It explains the fundamentals of project management and how project management relates to systems development and technology implementation. Techniques for analyzing project risk include brainstorming, the Delphi technique, assumption analysis, and decision analysis. Metrics to track and control project risks include the Balance Scorecard, project monitoring and reporting, and business and technology metrics. The book also takes an in-depth look at the role of knowledge management and innovation management in identifying, assessing, and managing risk.
The book concludes with an executive’s guide to the legal and privacy issues related to risk management, as well overviews of risks associated with social media and mobile environments. With its checklists, templates, and worksheets, the book is an indispensable reference on risk and information technology.
Table of Contents
1. Analyzing Technology Trends to Evaluate Risk
Technology Trend Analysis
Conceptualizing Applicability of Emerging Trends
Conceptualizing the Future
Effect on Infrastructure
Delivering Information
Metrics for Measuring Success
Risk Assessment
Risk Evaluation
Risk Management Strategy
2. Information Technology Project Risk
The Proactive Risk Strategy
Risk Management
Sample Risk Plan
Risk Avoidance
Introduction to Quantitative Risk Analysis
Risk Checklists
3. Risk Analysis Techniques
What Is Risk?
Risk Management Planning Tools
Risk Impact
Risk Monitoring and Control
4. Auditing Knowledge Management to Reduce Risk
Complexity
Audit Questions
An Audit Plan
Risk and Knowledge Management
Linking Knowledge Management to Business Performance
5. Innovation Management to Reduce Risk
Encouraging Innovation
The Research and Development (R&D) Process
Measuring Innovation
The Six Steps to Increasing Creativity
Rewarding Employees for Innovative Ideas
6. Performance Measurement and Management for Reduced Risk
Adopting the Balanced Scorecard
Attributes of Successful Project Management Measurement
Systems
Measuring Project Portfolio Management
Project Management Process Maturity Model (PM)2 and Collaboration
7. Information Technology Project Tracking and Control
Things Change
Budget Monitoring
Project Reporting
Project Metrics
Business Metrics
Technology Metrics
Risk Metrics
Methods for Assessment
Process Improvement
Quality Control
8. Fundamentals of Information Technology Project Management
Why Project Planning
Project Management and the Systems Development
Life Cycle
The Project Manager
Management
The Project Team
Project Management Office
Balanced Scorecard
The Portfolio Perspective
Project Management Methodologies
9. Project Critical Success Factors
Just What’s Critical to Project Success
The Right People
Technological Issues
Effective Communications
The Proper Utilization of Standards
Ethics
Being Political
Legal
Organizational
10. Legal, Privacy, and Security Risk
Website Legal Issues
Defamation/Torts
Trademarks
Copyrights
Computer Fraud and Abuse Act
Corporate Content
Developing Your ePolicy
Security Issues
Web Server Security
Protecting Mobile Devices
11. Assessment and Mitigation of Risks in a Bring Your Own Device (BYOD) Environment
A Process for Controlling Risk in a Bring Your Own Device (BYOD) Environment
Recommendations for Mitigating the Identified Vulnerabilities
12 Social Media Risk
Compliance Risk Management Expectations
for Social Media
Risk Areas
Operational Risk
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Author(s)
Biography
Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989.
Keyes has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University, and San Francisco State University. She is a frequent keynote speaker on the topics of competitive strategy, and productivity and quality. She is former adviser for DataPro, McGraw-Hill’s computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding board of director’s member of the New York Software Industry Association. She completed a two-year term on the Mayor of New York City’s Small Business Advisory Council. She currently facilitates doctoral and other courses for the University of Phoenix and is a member of the Faculty Council for the College of Information Systems & Technology.
Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She holds a Master of Business Administration from New York University, and a doctorate in management.
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